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The Genuine Article: If you have invested in quality item of garden machinery it
makes sense to buy genuine parts when they are needed. The majority of the
parts we stock and sell are genuine parts, if a part is a pattern part it will
be stated in the items description. It’s not in our interest to sell sub-standard
parts that aren’t guaranteed to fit your machine. Genuine parts are specifically
produced to fit your machine and are supplied by the machinery manufacturer or
an original parts manufacturer. These parts have been tested rigorously to make
sure they meet the expected standards. Some aftermarket parts or pattern parts
are adequate quality, but they are generic and are normally not specifically
produced to fit individual machines.
Warranties: If your machine is within warranty, it will need to be
serviced by an authorised service centre to validate the warranty. Our experienced
mechanics will only fit genuine parts to your machine, if you have a fault with
your machine and a non-genuine part has been fitted, the manufacturer can
refuse to honour the machines warranty. Therefore, buying a pattern part could
void your warranty.
Using an Authorised Dealer: Cheltenham Mowers / mowers-online are an authorised dealer
for Mountfield, Hayter and AL-KO. We are an approved sales centre for John
Deere, Lawn-King, Masport, Mitox, Stiga, Toro, Weibang and Westwood. Authorised
dealers and approved centres have an established affiliation with the
manufacturer, offer experienced product advice and normally have access to
exclusive promotions and deals.
On-site Repairs and
Parts Fitting: Any repairs we do in our dedicated workshops will be
validated by the manufacturer and will be compliant with the terms and
conditions stated in the manufacturer’s warranty. We correspond with the
manufacturer on the buyers’ behalf and dependant on the warranty terms all
parts and labour will be free of charge. Warranty will not cover wear and tear
parts such as blades, spark plugs, filters, drive belts etc., but any work
carried out within the warranty period will still need to be at an approved
service centre else it could void your warranty. It is a misconception that an authorised dealer will charge more
for parts and labour than a non-registered dealer; the manufacturer will
determine chargeable time for repairs, not the dealer so you won’t get hit with
a bigger bill.
Our Guarantee: You can be assured that any parts ordered from us will be quality
items and authorised by the manufacturer. Buy from us with confidence knowing
that our dedicated parts team have years of industry experience. Any parts
enquiries are processed using our online
parts enquiry form, and the team will work through the enquiries in order
and if needed will scroll through diagrams to find the item you need. For more information please visit http://www.mowers-online.co.uk or contact
our dedicated parts department via email at [email protected]
